Flow automation for Australian business
Visual, editable flows for appointments, screening questionnaires, waitlists and guided conversations.
What this looks like in practice
A worked example from the most common build in this line.
- Mon 09:00Booking created in your diary. Nothing else to do.
- Wed 16:00Reminder sent, 48 hours ahead, in your business name.
- Wed 16:04Reply: “C” to confirm.
- Wed 16:04Diary updated. Confirmed.
- Thu 07:30Second booking replies “R”. Reschedule link sent.
- Thu 07:31Slot released to the waitlist and refilled.
Why businesses buy this
And the failure modes we design around, stated up front.
The case for it
Some processes change monthly. Building those in a visual flow means your team can adjust the wording and the branching without a developer in the loop.
- Front-line staff can change the script themselves
- Multi-step conversations that remember where the customer is
- One flow serving SMS, WhatsApp and voice
Where it goes wrong
Visual flows sprawl if nobody owns them. We version the flow, keep it in source control and give you a staging number to test on.
Built on: Twilio Studio for the flow, Twilio Functions for the logic steps, and a deployment pipeline so changes ship safely.
All 3 builds in this line
Each one is priced on its own page and can be added to a scope without contacting us.
Appointment Management with EHR Integration
A scheduler reads the booking source, works out who needs contacting and when, sends on the right channel, and...
COVID-19 Vaccine Hesitancy Chatbot
Inbound messages are matched against intents, answered where the answer is known, and handed to a person the...
COVID-19 Vaccine Standby List
A scheduler reads the booking source, works out who needs contacting and when, sends on the right channel, and...
Common questions
The ones that come up before every build in this line.
What does flow automation cost?
Builds in this line start at ~$2,500 fixed price, and running them is ~$390/mo plus platform usage billed at cost. You can price a specific build on the instant scope page without talking to anyone.
What is it actually built on?
Twilio Studio for the flow, Twilio Functions for the logic steps, and a deployment pipeline so changes ship safely.
What usually goes wrong with this?
Visual flows sprawl if nobody owns them. We version the flow, keep it in source control and give you a staging number to test on.
How many of these builds are there?
3 in this line right now, and the list grows as we build things worth reusing. Every one is priced and documented on its own page.
Know which one you need?
Price it yourself in a minute. No form, no email address, no call.