One threaded conversation per customer across SMS, WhatsApp, chat and web, with an interface your team can work from.
A worked example from the most common build in this line.
And the failure modes we design around, stated up front.
Most businesses have the same customer in four places. A unified thread stops the same question being answered twice and different answers being given.
Unifying channels means unifying identity. We define how a phone number, an email and an account map to one person before we build anything.
Built on: Twilio Conversations for the threading, a web or mobile client, and connectors into your existing systems.
Each one is priced on its own page and can be added to a scope without contacting us.
A focused service handles the events, the state and the failure cases, and stays small enough to reason...
A speech pipeline sits on the call: audio in, transcription, a language model deciding what to say, speech back...
The ones that come up before every build in this line.
Builds in this line start at from $2,500 fixed price, and running them is from $390/mo plus platform usage billed at cost. You can price a specific build on the instant scope page without talking to anyone.
Twilio Conversations for the threading, a web or mobile client, and connectors into your existing systems.
Unifying channels means unifying identity. We define how a phone number, an email and an account map to one person before we build anything.
2 in this line right now, and the list grows as we build things worth reusing. Every one is priced and documented on its own page.
Price it yourself in a minute. No form, no email address, no call.