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08  /  Unified conversations

Twilio AI Assistants Samples

Twilio AI Assistants Samples, built on a proven open-source foundation and adapted to how your business already works.

[ 08.d / SEE IT WORKING ]

This is the outcome, not a promise of one

A worked example of exactly what this build does once it is live in your business.

Live example Missed call, recovered
  • 14:02Call from +61 4** *** 219 rings out. Everyone is on a roof.
  • 14:02Number checked: mobile, not a known spam range.
  • 14:02SMS out: “Sorry we missed you, it’s Dan at Coastline.”
  • 14:03Reply: “hot water system leaking, can someone come today”
  • 14:03Dan paged. Job drafted with the transcript attached.
  • 14:04Booked. Nobody touched a phone.
[ WHAT YOU GET ]

Outcomes

  • One history per customer regardless of channel
  • Handover between staff without re-reading a phone
  • A searchable record when a dispute comes up
[ HOW IT WORKS ]

Conversational AI

A speech pipeline sits on the call: audio in, transcription, a language model deciding what to say, speech back out, all inside the latency budget a human conversation tolerates.

  1. Define the narrow job the agent is allowed to do and what it must hand off
  2. Write the system prompt and the refusal cases before writing any code
  3. Instrument every turn so you can read back exactly what was said
  4. Set a hard escalation path to a human on confusion, silence or request
[ 08.g / WHAT YOU ARE BUYING ]

Four things that are true of every build

The terms are the same whether you spend two thousand dollars with us or twenty.

[ 01 ]

A fixed price

Quoted before we start, naming what it does and what it will not do. It does not move unless you change the scope in writing.

[ 02 ]

Proof before launch

You sign off on real output from your own cases, not a demo video. If it does not convince you, it does not go live.

[ 03 ]

Everything in your name

Accounts, numbers, data, repository. Nothing switches off if you stop working with us, and there is no migration to negotiate.

[ 04 ]

30 days of fixes free

Anything that does not behave the way we said it would gets fixed at our cost for the first 30 days, whether or not you take the managed plan.

[ 08.s / SPECIFICATION ]

What is in the box

The whole build, on one page. No line item appears later that is not here.

Product lineUnified conversations
Implementation patternConversational AI
Best fitsupport teams handling the same customer on several channels
Runtimes availablejavascript
FoundationOpen-source reference implementation, maintained by Twilio itself, which is the strongest signal a sample will still work next year — javascript
Platform servicesTwilio Conversations for the threading, a web or mobile client, and connectors into your existing systems.
Typical buildAbout one week to a staging number, then live monitoring before sign-off
Build pricefrom $2,500 fixed scope
Run pricefrom $390/mo managed, platform usage billed at cost
Compliance handledConsent capture, sender identification, automatic opt-out, logging and retention
[ 08.r / RELATED ]

Related builds

Same pattern or same product line.

Get this built for your business

Fixed-price scope, about a week to a working staging number, and we run it afterwards if you want.