Omnichannel Notifications
Omnichannel Notifications, built on a proven open-source foundation and adapted to how your business already works.
This is the outcome, not a promise of one
A worked example of exactly what this build does once it is live in your business.
- 14:02Call from +61 4** *** 219 rings out. Everyone is on a roof.
- 14:02Number checked: mobile, not a known spam range.
- 14:02SMS out: “Sorry we missed you, it’s Dan at Coastline.”
- 14:03Reply: “hot water system leaking, can someone come today”
- 14:03Dan paged. Job drafted with the transcript attached.
- 14:04Booked. Nobody touched a phone.
Outcomes
- Delivery, open and click events visible instead of guessed at
- Automatic escalation to SMS when an important email goes unread
- Contact forms that reach you and never land in spam
Event notification
Something happens in one of your systems and the right person hears about it within seconds, on the channel they will actually check.
- Define the event precisely, including what does not deserve a notification
- Decide who is on call for it and what happens if they do not respond
- Deduplicate so one event never fires five messages
- Track acknowledgement, not just delivery
Four things that are true of every build
The terms are the same whether you spend two thousand dollars with us or twenty.
A fixed price
Quoted before we start, naming what it does and what it will not do. It does not move unless you change the scope in writing.
Proof before launch
You sign off on real output from your own cases, not a demo video. If it does not convince you, it does not go live.
Everything in your name
Accounts, numbers, data, repository. Nothing switches off if you stop working with us, and there is no migration to negotiate.
30 days of fixes free
Anything that does not behave the way we said it would gets fixed at our cost for the first 30 days, whether or not you take the managed plan.
What is in the box
The whole build, on one page. No line item appears later that is not here.
| Product line | Email & notifications |
|---|---|
| Implementation pattern | Event notification |
| Best fit | e-commerce, professional services and anyone sending quotes or receipts |
| Runtimes available | javascript |
| Foundation | Open-source reference implementation, maintained by Twilio itself, which is the strongest signal a sample will still work next year — javascript |
| Platform services | Twilio SendGrid for sending and event webhooks, plus a routing service that decides when to switch channels. |
| Typical build | About one week to a staging number, then live monitoring before sign-off |
| Build price | ~$2,500 fixed scope |
| Run price | ~$390/mo managed, platform usage billed at cost |
| Compliance handled | Consent capture, sender identification, automatic opt-out, logging and retention |
Related builds
Same pattern or same product line.
Automated Review Requests
Something happens in one of your systems and the right person hears about it within seconds, on the channel...
Broadcast Voice Notifications
Something happens in one of your systems and the right person hears about it within seconds, on the channel...
Email Open and Click Alerts via SMS
Something happens in one of your systems and the right person hears about it within seconds, on the channel...
Get this built for your business
Fixed-price scope, about a week to a working staging number, and we run it afterwards if you want.